08 / QUESTIONS
Good
To Know
Everything you might want to ask before you order. Edit these anytime.
What's the minimum order?
Our minimum is a half dozen (6 cookies), and you can mix and match flavors freely within a box. Three dozen (36 cookies) or more (events, offices, weddings) is handled as a custom order — head to our ordering site and choose the custom option to get started.
When can I order?
[Placeholder.] Standard pre-orders open every Sunday at 9 AM and close Tuesday at 8 PM (New York time). Custom orders can be requested any time.
Pickup or delivery?
Pickup is available in Rotterdam, NY. Local delivery is offered within a set radius for a small fee. You’ll choose your preferred option and see the exact delivery zones and fees when you order through our ordering site.
How much lead time do you need?
Preorders open Sunday at 9 AM and close Tuesday at 8 PM for Saturday pickup. Orders of three dozen or more are considered custom orders, and we recommend placing your request at least two weeks in advance. Additional notice is encouraged for holidays and other high-demand dates, as availability may be limited.
Do you accommodate allergies?
Our cookies are made in a home kitchen that is not allergen-free. They may contain milk, eggs, wheat, soy, and peanuts, and we are not a nut-free facility. Please ask before ordering if you have a serious allergy.
How do custom orders work?
For three dozen or more (events, offices, weddings, corporate gifts), submit a custom request on our ordering site. Tell us your date, quantity, and flavors. We’ll confirm the details and send a secure Square payment link once your quote is ready. No payment is required until you approve the quote.
How do I pay?
All payments are handled securely through Square on our ordering site. Standard boxes are paid right at checkout; custom orders are paid via a Square payment link once your quote is confirmed.